FAQ – Frequently asked questions
1. Which payment methods are available to me in the MUGAN WORLD online shop?
Payment via Paypal
Payment by credit card
2. When can I expect my order to be delivered?
The delivery time is approximately 3–5 working days. We will inform you per e-mail as soon as your order has been dispatched.
3. Which service provider will be used to ship my order?
Orders are shipped by DHL
4. What should I do if my order is incomplete or if I have received an incorrect item?
If an item listed on the delivery slip does not appear in the parcel or you have received an incorrect item, please e-mail our Customer Service team immediately at [email protected]
5. When and how will I receive an invoice?
Invoices are automatically sent to the e-mail address you provided.