FAQ – Frequently asked questions

1. Which payment methods are available to me in the MUGAN WORLD online shop?

Payment via Paypal
Payment by credit card

2. When can I expect my order to be delivered?

The delivery time is approximately 3–5 working days. We will inform you per e-mail as soon as your order has been dispatched.

3. Which service provider will be used to ship my order?

Orders are shipped by DHL

4. What should I do if my order is incomplete or if I have received an incorrect item?

If an item listed on the delivery slip does not appear in the parcel or you have received an incorrect item, please e-mail our Customer Service team immediately at [email protected]

5. When and how will I receive an invoice?

Invoices are automatically sent to the e-mail address you provided.